Atomic Support

Telegram setup

Connect a bot to Telegram so it can answer questions in chats and DMs, scoped to that bot's knowledge base.

1. Create a Telegram bot with BotFather

  1. Open Telegram and start a chat with @BotFather — the official bot for creating bots.
  2. Send /newbot and follow the prompts: choose a display name, then a unique username that must end in bot (for example acme_support_bot).
  3. BotFather replies with a bot token that looks like 123456789:AAExampleTokenStringHere. Copy it and keep it secret — it's a live credential.

2. Paste the token into your bot

In the Atomic Support dashboard, open your bot (make sure its platform includes Telegram), paste the token under the Telegram section, and save. The connection status updates within about 30 seconds — a green dot means it's live.

3. Talk to it

DM your bot directly, or add it to a group and @mention it in a message. It will answer strictly from that bot's uploaded knowledge base, and politely decline when a question isn't covered.

Tips

  • In groups, Telegram only delivers messages that mention the bot unless you disable privacy mode via BotFather (/setprivacy).
  • You can update the bot's name, description, and profile photo any time from BotFather without changing the token.
  • If you ever reset the token in BotFather, paste the new one into the dashboard and save again.